課程簡介
Business etiquette and professional behaviour
- Timekeeping
- Attire and personal presentation
- Understanding office politics
- Bringing your ‘whole self’ to work
Introduction to communication
- The communication process and its stages
- The importance of verbal and nonverbal communication
- Direct communication and telephone communication
- Techniques and tools for effective communication
Communicating in organisations
- Network communication in an organization
- Information flow models and their optimization
- Tasks and internal communication tools
- Art of asking questions
- Managing expectations, prioritising workload and knowing when to say yes/no
- Gaining Rapport
- Questioning for Specifics
Emotional Intelligence
- Empathy and developing Trust
- The 4 Personality types and techniques for identifying and interacting with them
- Outcome Thinking
- The Click model
最低要求
There are no specific requirements needed to attend this course.
客戶評論 (6)
教師的開放性、幽默感、方法和知識
Justyna - e-file
Course - Mindfulness Workshop
機器翻譯
從專業和personal的角度來看,這是一次有用的經歷。培訓師知識淵博,為我們提供了在工作場所和私人生活中使用的重要資訊。我能夠反思自己和周圍人的性格特徵,並通過它們使自己受益或提高自己。壓力管理練習簡單易用。
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
機器翻譯
Due to the activities from each content, I understood their main ideas/ concepts very well within a short time. I would like to say that the activity reflects on not only our current situation but also how to advance the skill & knowledge effectively and efficiently.
Ei Ei - Ooredoo Myanmar
Course - Leadership 101
感謝培訓師 Abhi 的這次卓有成效的培訓。感謝他試圖瞭解所有出席者,以便他能夠更好地滿足我們的需求。喜歡理論和活動之間的平衡,讓我們參與其中。以及內容如何直截了當和簡潔。
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
機器翻譯
討論我們公司的具體例子
Agnieszka - Ejmedical sp. z o. o.
Course - DZM – delegowanie zadań i motywowanie pracowników
機器翻譯
Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable. Friendly and passionate trainer.