課程簡介

Week 1: Core Foundations

  • Day 1: Introduction to Banking Applications
    • Overview of core banking modules
    • SLAs, compliance (PCI DSS, uptime)
    • ITSM workflows (incident/problem/change)
  • Day 2: Java Production Essentials
    • JVM internals, memory, GC basics
    • Java exception analysis
    • JVM tuning for banking workloads
  • Day 3: Unix Fundamentals
    • File structure & navigation
    • Commands: ps, top, df, tail, grep, awk, sed
    • Shell scripting basics for automation
  • Day 4: Logs & Monitoring
    • Understanding logs (transaction, audit)
    • Tools: Splunk, ELK, native log parsing
    • Hands-on: Troubleshooting a failed fund transfer
  • Day 5: Ticketing & Escalation Process
    • Tools: ServiceNow, JIRA workflows
    • Escalation matrix (L1 → L2 → Dev)
    • RCA & documentation best practices

Week 2: Advanced Troubleshooting & Real-Time Simulation

  • Day 6: App Server & API Debugging
    • WebLogic, Tomcat basics
    • API failure codes (401, 500, 504)
    • JDBC pool issues & timeouts
  • Day 7: DB Troubleshooting
    • Slow queries, locks, deadlocks
    • SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
    • Hands-on: Resolving a DB deadlock
  • Day 8: CI/CD, Release & Rollback
    • Jenkins overview
    • Release failure scenarios
    • Rollback and post-deployment validation
  • Day 9: War Room Simulation
    • Role assignment: incident lead, comms, tech fix
    • Live troubleshooting scenario (login failure)
    • RCA, war room notes & stakeholder updates
  • Day 10: Capstone & Review
    • Summary of tools, logs, escalation, Unix, DB
    • Final challenge + quiz
    • Certification and feedback session

Optional Add-Ons

  • Kafka/MQ troubleshooting basics
  • APM Tools: AppDynamics/Dynatrace
  • Basic Kubernetes (pod restarts, logs)
  • SRE metrics: SLIs, SLOs, MTTR

Summary and Next Steps

最低要求

  • An understanding of core Java programming concepts
  • Experience working with Unix-based systems
  • Familiarity with support workflows in enterprise applications

Audience

  • Support Engineers
  • Java Developers transitioning into support roles
  • Production Support Analysts in banking environments
 35 時間:

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