Glenealy Tower

17F, No.1 Glenealy Central, Hong Kong, China

Airport Express, Hong Kong StationMTR Station, walking distance 60m Bus City, ToRobinson Road (Circular) The Centrium, Arbuthnot RoadStation walking distance 60m

Explore Our Courses

ITSM Fundamentals (ITIL 4-Based)

 14 Hours

This instructor-led, live training in Hong Kong (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

  • Understand key concepts and structure of ITIL 4.
  • Apply service design and architecture practices aligned with ITIL 4 principles.
  • Implement effective delivery and sustainability of ICT services.
  • Evaluate real-world cases and simulate ITSM practices.
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ITIL® Foundation V5

 14 Hours

The ITIL® 5 Foundation course is designed for professionals working in IT, digital or business roles who need a clear understanding of service management principles.

It is suitable both for individuals new to ITIL and for those familiar with earlier versions who want to update their knowledge.

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Provisional Upcoming Courses (Require 5+ participants)

ITSM Fundamentals (ITIL 4-Based)

2026-04-03 09:30
14 hours
Glenealy Tower
HK$ 25100 (Online)
HK$ 59600 (Classroom)

ITIL® Foundation V5

2026-04-17 09:30
14 hours
Glenealy Tower
HK$ 25100 (Online)
HK$ 59600 (Classroom)

ITSM Fundamentals (ITIL 4-Based)

2026-05-01 09:30
14 hours
Glenealy Tower
HK$ 25100 (Online)
HK$ 59600 (Classroom)

ITIL® Foundation V5

2026-05-15 09:30
14 hours
Glenealy Tower
HK$ 25100 (Online)
HK$ 59600 (Classroom)

Other regions in Hong Kong

Other Countries

These courses are also available in other countries

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ITIL® Consulting
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