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Explore Our Courses

Remedy IT Service Management (ITSM)

21 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.By the end of this training, participants will be able to:
  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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IT Operations Analytics

7 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
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Testimonials (9)

the Automation and speaking to different software packages

Eric Van Wyk
Course - Ansible for Experts

It really spoke to what we already have in our department

Letlotlo Miffi
Course - Ansible for Experts

The docker ready-to-use environment image. The balance between lectures and exercises.

Aurélien Petit - Prostep sp. z o. o.
Course - AWS DevOps Engineers

The trainer knew exactly what they were speaking about.

Madumetsa Msomi - BMW
Course - AWS DevOps Engineers

Trainer explainations and clarification is good and understandable

Gwisu - Tanzania Revenue Authority
Course - DevOps Fundamentals

Trainer's vast experience and knowledge on the subject

DENNIS - Tanzania Revenue Authority
Course - DevOps Fundamentals

Being introduced to some technologies I wish I knew earlier.

Michel - Vanier College
Course - DevOps Practical Implementation and Tools

The trainer was very well organized. He explained about all the tools required for the training in the beginning. The trainer happily clarified all the doubts and practical use cases were discussed.

Vivek Verma - Global Knowledge Network Training Ltd
Course - DevOps Practical Implementation and Tools

Based on real world scenarios.

Christof Schoeman - Vodacom SA
Course - Practical DevOps

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IT Operations Analytics (ITOA) Consulting
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