Glenealy Tower

17F, No.1 Glenealy Central, Hong Kong, China

Airport Express, Hong Kong StationMTR Station, walking distance 60m Bus City, ToRobinson Road (Circular) The Centrium, Arbuthnot RoadStation walking distance 60m

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Remedy IT Service Management (ITSM)

 21 Hours

This instructor-led, live training in Hong Kong (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.

By the end of this training, participants will be able to:

  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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Provisional Upcoming Courses (Require 5+ participants)

Remedy IT Service Management (ITSM)

2026-03-31 09:30
21 hours
Glenealy Tower
HK$ 54060 (Online)
HK$ 105810 (Classroom)

Remedy IT Service Management (ITSM)

2026-04-14 09:30
21 hours
Glenealy Tower
HK$ 54060 (Online)
HK$ 105810 (Classroom)

Remedy IT Service Management (ITSM)

2026-04-28 09:30
21 hours
Glenealy Tower
HK$ 54060 (Online)
HK$ 105810 (Classroom)

Remedy IT Service Management (ITSM)

2026-05-12 09:30
21 hours
Glenealy Tower
HK$ 54060 (Online)
HK$ 105810 (Classroom)

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