Explore Our Courses

ServiceNow Knowledge Management (KM)

 14 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at intermediate-level IT professionals and knowledge managers who wish to improve their understanding and management of knowledge databases, workflows, and advanced features within ServiceNow.By the end of this training, participants will be able to:
  • Create and manage knowledge databases in ServiceNow.
  • Use advanced features such as templates, workflows, and media libraries.
  • Understand methodologies like KCS and their application in ServiceNow.
  • Utilize KPIs to monitor and enhance knowledge management performance.
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AppDynamics

 14 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management. By the end of this training, participants will be able to:
  • Understand the core concepts and capabilities of AppDynamics.
  • Monitor applications, analyze performance metrics, and identify bottlenecks.
  • Utilize AppDynamics for troubleshooting and improving application performance.
  • Configure and manage user-defined transaction snapshots and business transactions.
  • Create and interpret reports and dashboards for stakeholder communication.
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New Relic: Optimizing Cloud Performance

 35 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.By the end of this training, participants will be able to:
  • Set up and configure New Relic for AWS Lambda functions and Docker containers.
  • Understand and implement best practices for monitoring microservices.
  • Utilize New Relic's features to gain insights into application performance and identify bottlenecks.
  • Manage time effectively in addressing and resolving application dropouts.
  • Develop strategies for maintaining high application performance and availability.
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ServiceNow HR Service Delivery (HRSD)

 14 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.By the end of this training, participants will be able to:
  • Understand the fundamentals of the ServiceNow platform and its role in HR service delivery.
  • Design and create an employee-centric self-service portal.
  • Create and optimize HR workflows for various HR processes.
  • Utilize HRSD reporting tools to track and analyze HR data.
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Application Performance Management (APM) - Focused on the Dynatrace® Software Product

 21 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware. By the end of this training, participants will be able to:
  • Install and configure Dynatrace.
  • Understand the concepts behind Application Performance Management (APM).
  • Monitor, optimize, and scale applications on-premise and in the cloud.
  • Monitor the health of an organization's network, hardware and software.
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Splunk SignalFX for Infrastructure Monitoring

 14 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.By the end of this training, participants will be able to:
  • Use SignalFX to collect data across many areas of their infrastructure, including applications, microservices, containers, and functions.
  • Use SignalFX's visualization tools to analyze collected data.
  • Automate the response to different alerts to accelerate problem resolution.
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Application Performance Management (APM) with New Relic

 28 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.By the end of this training, participants will be able to:
  • Install and configure New Relic agents on application hosting servers and end-user clients.
  • Detect and diagnose complex application performance issues.
  • Maintain high levels of web application service availability.
  • Identify and repair faulty APIs that slow down the performance of an application.
  • Accurately measure the response time of time-sensitive web applications and websites.
  • Monitor database operations and improve query response time.
  • Set alerts to be notified of problems in real-time.
  • Translate IT metrics into business insights to make better decisions.
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Sentry Application Monitoring

 14 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.By the end of this training, participants will be able to:
  • Install and configure Sentry.
  • Understand how "full stack error monitoring" works.
  • View the actual code in error reports for quick identification of a bug.
  • Get a bird's eye view of multiple applications in a single view.
  • See the entire context behind application errors -- software, environment, and users.
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ServiceNow for Developers

 35 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.By the end of this training, participants will be able to:
  • Master server side scripting and client side scripting in ServiceNow.
  • Understand when and where to script in ServiceNow.
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ServiceNow Application Portfolio Management (APM)

 28 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.By the end of this training, participants will be able to:
  • Set up APM within ServiceNow.
  • Understand how APM fits within the ServiceNow ecosystem.
  • Generate comprehensive metrics to measure the business benefits of an organization's applications.
  • Evaluate IT costs for different business units within the organization.
  • Optimize inventories of software applications to achieve business objectives.
  • Make informed decisions on whether to invest, sustain, or replace applications.
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ServiceNow Discovery Fundamentals

 28 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.By the end of this training, participants will be able to:
  • Understand the concepts and benefits of credential-less discovery.
  • Install and configure the servers needed to scan a network.
  • Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
  • Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.
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ServiceNow for End Users

 7 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.By the end of this training, participants will be able to:
  • Implement basic configurations in ServiceNow.
  • Generate and maintain reports.
  • Successfully navigate the ServiceNow interface.
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ServiceNow for Administration

 14 Hours
This instructor-led, live training in Hong Kong (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow.By the end of this training, participants will be able to:
  • Master basic configurations in ServiceNow.
  • Migrate customizations from instances through update sets.
  • Understand and apply admin activities in ServiceNow.
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Testimonials(3)

Trainer was able to answer most of our deeper questions.

Jeffrey HPE - Hewlett-Packard Singapore (Sales) Pte. Ltd

Course - ServiceNow for Administration

The learning method.

Arfan Bin Fakhri - Iverson Associates Sdn Bhd

Course - Application Performance Management (APM) with Dynatrace

Honestly I enjoyed all the time we spent during our training with Laks. He is a great training and a great knowledge distributor to trainees. He was very entertaining in a good way that make us more understand the subject of matter. I will say, it's been a great opportunity! Kudos to Laks :)

Loreto III Velez - cxLoyalty

Course - ServiceNow for Developers

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